2BISCUITS

• Our totes are made from EVA soft foam (Ethyleme-Vinyl Acetate), a lightweight, waterproof, durable, and BPA-Free material that’s flexible, sturdy, and is specifically suited for the rigours of everyday daily use
• Large Totes - dimensions 45cm L x 31cm H x 20cm W. Can hold up to 15kg easily
• Midi Totes - dimensions 38cm L x 29cm H x 15cm W. Can hold up to 12kg easily
• Our totes are waterproof, fade resistant, easy to clean, durable
• All our totes walls have a thicker design than standard totes on the market. The totes are made to free-stand upright and will not collapse
• All our totes are designed to stack. The handles fold down to sit beautifully on the sides of the tote
• All our totes are designed for life adventures and are usable in any lifestyle situation
• Our totes come with handles and buttons not attached. Small amount of easy assemblage is required. Instructions provided with tote purchase
• If the twist buttons break, send us an email and we will replace, free of charge
• Please ensure you twist your buttons on tightly. A little checking from time to time helps maintain the stability of the tote handle attachments

• All our totes are easy to keep clean: wash away loose material with water
• For stubborn materials we recommend using a small amount of soap and water with a soft sponge
• Totes can be air dried or use a soft cloth
• Totes are NOT designed to be washed in a washing machine
• We don’t recommend exposing your tote to extreme or direct heat over 40 DegreesC
• We don’t don’t recommend leaning heavy items for long periods of time on the sides of the totes

Our 30-day money back guarantee allows you to shop with confidence. If you are not completely satisfied with your 2BISCUITS tote, you may return it within 30 days of delivery for a full refund.

IMPORTANT KEY DETAILS:

• The tote must be unused, in its original condition, and with all tags and packaging intact.
• Customers are responsible for the cost of return postage
• Please ensure the tote is securely packaged to avoid damage during return shipping
• Refunds will be processed to the original payment method once the returned item is received and inspected
• We recommend using a tracked shipping service for your return to ensure it reaches us safely

For returns, please contact us via email with your order details to receive the return address and further instructions.

• We use Australia Post for all our shipping. Once your order is packed and confirmed, you will receive a tracking email so you can follow its journey
• When checking out please select your preferred postal time frame: Standard shipping or Express shipping
• We ship internationally to most countries. Please see more details when checking out
• If your tote arrives damaged due to postal errors, please send us clear photos and your order details. We will assess the issues and send a replacement if needed. Contact us via our email
• You can change your order prior to packing and shipping. Please contact us as soon as possible after your checkout to adjust your order details

Have a question we haven’t answered?

Contact us via our Email: rj2swt@outlook.com